Question 1

How far in advance should I book my pet's transportation?

Accepted Answer

For international moves, we recommend booking 6-8 weeks in advance to allow time for health certificates, import permits, and airline scheduling. For domestic relocations, 2-3 weeks is typically sufficient. Military families with urgent PCS orders can often be accommodated with shorter notice.

Question 2

Do you handle all the paperwork and documentation?

Accepted Answer

Absolutely. We manage all required documentation including health certificates, import/export permits, customs clearance, and airline-specific requirements. Our team uses AI-powered validation to catch potential issues before they cause delays, ensuring your pet's documents are 100% compliant.

Question 3

What size travel kennel does my pet need?

Accepted Answer

We'll provide detailed sizing guidelines based on your pet's measurements. All kennels must meet IATA Live Animals Regulation standards. Your pet should be able to stand, turn around, and lie down comfortably. We can arrange kennel delivery or recommend local suppliers.

Question 4

How much does it cost to ship a pet internationally?

Accepted Answer

Costs vary based on destination, pet size, time of year, and services required. Typical ranges are $2,000-4,000 for dogs and $1,500-3,000 for cats for major international routes. We provide transparent, all-inclusive quotes with no hidden fees - what we quote is what you pay.

Question 5

Is pet shipping safe? What are the risks?

Accepted Answer

Pet shipping is statistically very safe when done professionally. Our 99.8% success rate reflects our commitment to safety protocols. We use climate-controlled flights, provide personal escorts when needed, and maintain 24/7 monitoring. All pets receive veterinary health checks before travel.

Question 6

Can I track my pet during the journey?

Accepted Answer

Yes! We provide real-time location updates, photos, and status reports throughout your pet's journey. You'll receive notifications at every major milestone - pickup, airport check-in, flight departure/arrival, customs clearance, and final delivery.

Question 7

Do you provide door-to-door service?

Accepted Answer

Yes, we offer complete door-to-door service worldwide. This includes pickup from your current home, transportation to departure airport, all flight arrangements, customs clearance at destination, and delivery to your new home - even in remote locations.

Question 8

What happens if there are flight delays or changes?

Accepted Answer

Flight disruptions are handled immediately by our 24/7 operations team. We maintain relationships with multiple airlines to quickly rebook when needed. Your pet's safety and comfort are prioritized - we'll arrange overnight accommodations if necessary and keep you informed every step of the way.

Question 9

Can you help with military PCS moves?

Accepted Answer

Military pet relocations are our specialty! We understand PCS timelines, OCONUS requirements, and work within military budgets. We've successfully coordinated moves to every major military installation worldwide and can accommodate last-minute orders and emergency transfers.

Question 10

What health requirements does my pet need?

Accepted Answer

Requirements vary by destination but typically include current rabies vaccination, health certificate from USDA-accredited veterinarian, and sometimes additional vaccines or treatments. We provide a detailed checklist specific to your destination and coordinate with your veterinarian.

Question 11

Do you ship exotic pets or just dogs and cats?

Accepted Answer

While dogs and cats are our primary focus, we also arrange transportation for rabbits, birds, and other small animals. Each species has unique requirements, so we evaluate each case individually. Some destinations have restrictions on certain animals.

Question 12

What if my pet has medical conditions or special needs?

Accepted Answer

We regularly transport senior pets and those with medical conditions. We work closely with veterinarians to ensure safe travel plans, coordinate medication schedules, and can arrange for veterinary escorts on long flights when medically necessary.

Question 13

How do quarantine requirements work?

Accepted Answer

Quarantine requirements vary by country. Some destinations like Hawaii, Australia, and the UK have mandatory quarantine periods. We help you understand these requirements, arrange approved facilities, and can coordinate visits where permitted.

Question 14

Can my pet travel in the cabin with me?

Accepted Answer

Small pets (typically under 15-20 lbs) may qualify for cabin travel on some airlines. However, most international relocations require cargo transport due to size restrictions and import regulations. We'll advise on the best option for your specific situation.

Question 15

What's included in your service fee?

Accepted Answer

Our comprehensive service includes: consultation and planning, documentation handling, kennel sizing and delivery coordination, airline booking, pickup and delivery, customs clearance, live tracking, and 24/7 support. No hidden fees - everything is included in our upfront quote.

Question 16

Do you provide insurance coverage?

Accepted Answer

Yes, we offer comprehensive transit insurance coverage for your peace of mind. Coverage includes medical emergencies during transport, delay coverage, and protection against loss. We'll explain all coverage options and help you choose the right level of protection.

Frequently Asked Questions

Still Have Questions?